Can my dog be left in the yard?

We LOVE dogs! If we have been introduced to the dog(s) and they are friendly, we do not mind if they are in the yard. If your dog is known to be reactive toward strangers or has a history of aggression, they must remain inside while we are servicing the yard. If there is past aggression, we will need text confirmation from you that the dog is inside each service day before we enter the yard.

On the scheduled day of service, if dogs are left in the yard while you are not home and we have not met the dogs or they are known to be aggressive, San Diego Scoop Squad cannot provide services and the cleaning will then be skipped and charges will still apply. This is for the safety of our technicians and your dog(s). We hope you understand!

Do I have to be home for the service.

No, it is not required that you be home during service as long as we have access to the yard through a gate. However, for the first service we would love to meet with you and your dog so that we can all get acquainted as well as discuss your yard and the service. If you are not going to be home it is important to provide us with any key or gate access so that we can properly enter the yard to complete you cleaning. If we arrive for our scheduled service and cannot access the yard or get ahold of you, charges will still be applied.

Do you clean your tools between yards?

Yes! We pride ourselves on providing a sanitary experience for all our clients. We make sure to thoroughly clean and sanitize our rake, bucket and shoes after every yard and we use a new bag to line our buckets every time. This helps to prevent cross contamination of possible diseases in dog poop - from yard to yard.

Can I only have a one time clean-up?

Yes, whether you need a one time clean-up for a backyard gathering or even selling your house, we are here to do the job. Please note that one time scoops start at $90 and go up from there based on the waste accumulation in the yard. We recommend signing up for one of our weekly poop scooping services to maintain your yard and keep it poop-free!

How am I billed?

All invoicing is done through our secure client portal, Jobber, where we accept debit and credit card payments. We require a $50 deposit before any service is scheduled. If you sign up for a weekly poop scooping service after the initial cleaning, you will be pre-billed on the day that you start weekly services and then on that same calendar day each month afterwards. For all recurring/weekly services we require you to keep a debit or credit card on file for easy, secure, automatic monthly billing.

What happens if there’s bad weather?

Typically our scoopers work rain or shine. However, in the chance there is severe weather such as extreme heat, flash flooding or lightening storms, we will either try our best to reschedule your service for another day in the week or skip that visit altogether and scoop double doody the following week on your designated service day. You will receive an email or text to notify you if we need to skip a service visit. If severe weather continues through the week, your service will resume on your next scheduled service date. Thankfully, in San Diego we do not typically have to worry about severe weather!

Do I have to sign a contract?

There are no contracts for residential customers. If you are one of our residental customers, you can cancel service at any time. Please note that if you decide to resume poop scooping services after 2+ weeks without a clean up, you will be charged the initial $75 cleaning fee again before resuming weekly scooping services.

For our commercial customers, we do require a contract in which terms are up for negotiation.

Do you have more questions?

Send us an email at sdscoopsquad@gmail.com.